However, I thought I'd give Logitech a ring. I got through to a friendly, knowledgeable chap called Michal who, after taking a few details and asking me a few questions about the problem, confirmed that the mouse was likely to be kaput!
He apologised that the model I had was no longer made and offered me a new Performance Mouse MX (£90).
Bearing in mind that I only paid about £30 for the previous mouse I thought that Logitech had gone above and beyond the call of duty. They are not stupid and know that by impressing me, I will most likely tell my friends what a good company they are - and they are correct. I am telling anyone who will listen that Logitech are fantastic. I have always loved their webcams and mice but until now had never had need to test their customer service. I have to say I am very impressed with them.
you paid £90 for a mouse? or did they give it you?
ReplyDeleteThis post is much the same as how I feel about Apple, though not so much in terms of Customer Service (though the shops are good), more in terms of the products just being basically totally hassle free - thus no real need for Customer Service.
ReplyDelete...now, watch my Mac die.
ps.
Amazon have the mouse for £67 - still impressive though.
@Matt - They are giving it me!
ReplyDeleteReading back; my wording is kinda rubbish - Ooops